Repairs and Services

Need a repair or servicing? Book an appointment with us and tell us what you need!

Click Here to Book your Appointment!

Appointments will be available on Mondays to Saturdays from 11:00am to 5pm.

Please note that all pricing for repairs and custom designs vary depending on the piece.

Please provide us the following information when you schedule your appointment:

 Repair Appointment 

  • What is broken/missing?
  • What is the material?
  • Do you think you will be needing any spare parts?
  • Email us a picture before hand

Services include: 

  • Jewelry Repair
  • Watch Repair*
  • Appraisal
  • Insurance Write-up/Claims
  • Spare parts sales

Note: Items will be sent to our workshops for repair, can take up to 2-3 weeks for completion, payment is required at drop-off. We will call when repair is done and pickup will be arranged.

Appointments will be 5-10mins

Custom Jewelry Appointments

All custom jewelry work will be conducted via email and/or phone correspondence. Deposits, pickups, and/or product viewing will be conducted in-store.

  • What material do you want? 
  • What is your budget?
  • What is the piece for? (IE. birthday, wedding, anniversary, Christmas etc.)
  • Is it for everyday use or special occasions? 
  • Will you be providing any material? (ie. stones, metals etc.)

Note: Please provide reference photos before your scheduled appointment, if possible. 50% deposit is required for all custom work. 

Buying and Selling Gold Appointments

  • Make sure that all items you seek to sell are present
  • Must provide photo ID

Appointments will be 5-10mins

*Due to the COVID-19, watch services may be temporarily unavailable