Emily warrants the original customer 90 days from the date of purchase of Silver by Emily products, that the purchased article of jewellery is free of defects in materials and workmanship under normal wear. This warranty is void if the article of jewellery is serviced under entities other than L.J. & Diamonds, or is damaged by factors not due to defects in materials or workmanship.
To begin a warranty service request, you must email us a copy of your receipt or proof of purchase, and a description of the defect. If your request is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Upon receiving your package, we will replace your item with a new one of the same model and size if applicable. If the model has been discontinued or not available, then we will repair the item as required. Items sent back to us without first requesting a warranty service will not be accepted. You may also request a warranty service in-store to speed up this process.
L.J. & Diamonds reserves the right to lift the warranty as the situation arises.
Out of Warranty repairs: If your jewellery requires repairs other than under warranty, please contact L.J. & Diamonds for available services.